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IRUN CHAIR & STOOL RANGE NOW ON SALE
IRUN CHAIR & STOOL RANGE NOW ON SALE

SHIPPING & RETURNS

DELIVERY

All orders are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers, as items may be sent from separate warehouse locations. Carriers are unfortunately not able to specify an exact delivery time for small to medium items, you may be able to advise morning or afternoon delivery for large items/ orders. To request morning or afternoon delivery please add your preference to the special delivery instructions section when placing an order.

Upon arrival of your package, please note any damage to the box as well as any damage to the item itself. It is important that you notify us of any damage due to transit as soon as possible after receipt of the item (e.g. within 48 hours).

Any damage to the item after delivery will not be covered and may complicate your claim for in-transit damage. We will deal with items damaged in transit in accordance with the "Damaged or faulty returns" section below. To the maximum extent permitted by law, we exclude all other liability in respect of items damaged in transit. If you feel that the damage to an item or a box is too severe please refuse the package. However there is no need to refuse all delivered packages if most are in good condition. 

BULKY & FRAGILE FURNITURE ITEMS 

Large furniture items are mostly shipped using a two man delivery service. Once your order has left the warehouse you will be notified via email. Unfortunately, online tracking is not available for such deliveries. However, the carrier will typically contact you in order to arrange a delivery date that suits you best. Upon delivery, the drivers will carry your item into your room of choice if they deem it safe to do so. 

Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as the shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items. 

Please note that it may not be advisable to give an authority to leave for large items as we will not be liable for any loss and will not be able to provide the service to carry the items into your home and you may need to have someone available to help you.

In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.), we reserve the right to cancel an order. Please contact us first if you'd like to check if your location may be subject to unusually high freight charges. 

SHIPPING CHARGES

After selecting your preferred size/colour of the product that you wish to buy, you can calculate a shipping estimate by entering your postcode on the product page. The final freight cost for your order will be calculated at checkout and may change depending on any changes that you have made to your cart.

After selecting your preferred size/colour of the product that you wish to buy, you can calculate a shipping estimate by entering your postcode on the product page. The final freight cost for your order will be calculated at checkout and may change depending on any changes that you have made to your cart.

DAMAGED OR FAULTY RETURNS 

Our products come with guarantees and other statutory conditions and warranties that cannot be excluded, restricted or modified under the Australian Consumer Law. Under the Australian Consumer Law, you are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

In the unlikely event that your item arrives damaged or faulty or otherwise fails to meet a consumer guarantee under the Australian Consumer Law; we will refund, give store credit or replace the product as the case may be in the circumstances and to the extent required under the Australian Consumer Law, including where the product you receive:

-does not match the description on the website except for slight variations in colour due to the screen settings of your computer or mobile device.

-is substantially unfit for its intended or disclosed purpose.

-is not of acceptable quality (as defined in the Australian Consumer Law).

-is unsafe; or

-if the alleged issue with the product is such that a reasonable consumer aware of the issue would not have acquired the product.

In order to obtain these remedies, you must:

-Notify us within a reasonable time from supply of the goods. In this context, a 'reasonable time' is from the time of supply until a time that it would be reasonable to expect the relevant failure to become apparent, considering the nature of goods. In most cases, this will be 7 to 14 days, but in some circumstances may be longer.

-Except if and to the extent the Australian Consumer Law requires otherwise, return the original product to us (in which case, we will cover the reasonable costs of doing so - see below). 

Please notify us as soon as possible by submitting a damage / faulty return request to our Team to assist with organising your return. Please note that we will not process returns where the damage is to the external packaging or product packaging only.

You may be required to provide us with further information or send us images of the damage for further assessment prior to returning the item to us. We recommend that you speak to one of our specialists and provide us with all requested images and information prior to returning the item, as you will be responsible for shipping costs to and from us if the product is found not to be damaged or defective or otherwise covered by an applicable warranty or the consumer guarantee provisions of the Australian Consumer Law. If after the preliminary assessment our specialists assess and approve the return, our Team will contact you to proceed with the return process.

If the product is confirmed to be defective or damaged or otherwise covered by an applicable warranty or the consumer guarantee provisions of the Australian Consumer Law, we will give you the option to arrange a repair, replacement for part/whole of the item, or provide you with a store credit or a refund. Any refund is made back to the payment option you chose with your original order. You are entitled to recover reasonable postage or transportation costs if the product is confirmed to have a defect. Please keep the receipts of any shipping costs you incur. We will arrange the pickup of special freight items. Replacement products are subject to the same warranties and consumer guarantees as the original product.

If the product is found not to have a defect or is out of warranty or not otherwise covered by the consumer guarantee provisions of the Australian Consumer Law, you may be required to pay the transport or inspection costs. An estimate of these costs will be provided to you before the product is collected. To the maximum extent permitted by law, our liability with respect to defective or damaged products is limited to the remedy set out in this section.

We aim to process refunds and replacements within 30 days of receipt by us of the original product.

We will not provide a remedy if, in our reasonable opinion, the issue with the product has been caused by: fair wear and tear; improper assembly; improper modification; failure to maintain or care for the product; your own handling or transportation of the goods; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care. 

WARRANTY CLAIM

In addition to your rights under the consumer guarantee provisions of the Australian Consumer Law, our products may also be subject to additional voluntary warranties offered by the manufacturer or supplier.

Please contact our Team to submit a warranty claim (we deal with warranty claims under the Australian Consumer Law). You must retain your proof of purchase for any manufacturer warranty claims. You may also be required to send us images of the damage to aid in our assessments. We will then contact the supplier to finalise your warranty claim. Please do not attempt to return an item before speaking to one of our specialists (as you may be responsible for associated expenses where your product is found not to be in breach of warranty).

CANCELLATIONS

If you wish to cancel your order, the order must be cancelled prior to the order being dispatched. No cancelations will be accepted once an order has been dispatched.

CHANGES TO THIS POLICY 

We reserve the right to update this Shipping and Returns Policy from time to time by publishing the revised terms on our Website. The amended Shipping and Returns Policy will take effect from the following day we publish it on our Website, except in relation to orders of products prior to the effective date, in which case the previous version of the Shipping and Returns Policy will apply to those products.